How to Request a Return
Request a return on our returns page. Every return request must include your order number or the email address you ordered with, and clear photos of the item.
Your Right to Cancel (Change of Mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason.
To exercise this right, you must notify us within this 14-day period through our returns page or by email.
Once you have notified us, you then have a further 14 days to return the item to us.
Return Conditions
To be eligible for a full refund:
- The item must be returned in a condition suitable for resale
- Items must be returned with all original packaging, where possible
We reserve the right to reduce your refund if the item shows signs of use beyond what is necessary to inspect it.
Refunds
Once your return is received and inspected:
- You will be notified of the outcome
- If your return is approved, your refund will be processed within 7–10 working days.
Please note:
- Refunds are issued to the original payment method
Return Costs
You are responsible for return postage costs unless:
- The item is faulty
- The item is incorrect or not as described
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Faulty, Damaged, or Not as Described
If your item is faulty, damaged, or not as described:
- You are entitled to a full refund or replacement
- We will cover the return costs
Every return request must include clear photos showing the fault or damage. We use them to assess the issue before arranging the return.
This typically includes:
- The item received
- Packaging
- Labels or part numbers
- Clear images of the issue
Product-Specific Return Periods
Some products may offer extended return periods (e.g. 60 or 90 days), which will be clearly stated on the product page.
These extended periods are in addition to your statutory rights, not a replacement.
Sending Items Back
Do not send items back to the manufacturer.
Once your return is approved, we will provide the correct return address.
Items must be securely packaged. We are not responsible for damage caused during return transit.
Proof of Purchase
To complete your return, we require:
- Order number, invoice, or proof of purchase
Important Notes
- This policy does not affect your statutory rights
- We operate in line with UK consumer law